What to Know About VoIP Phones

VoIP is a technology that’s gained much popularity for its flexibility, multi-purpose use and cost-effectiveness. While VoIP phones are often similar in features and appearance to traditional desk phones, there are some important aspects that set them apart. Here’s what you need to know about VoIP phones.

Image Credit

What Are VoIP Phones?

Simply put, VoIP is a technology that allows calls to be made and received over the internet. Whereas landline phones will use copper wires and switching, VoIP phones will utilise an internet connection.

Some VoIP phones and providers will also have the ability to integrate with other computer-based systems. For instance, calls could be cross-referenced and callers to a dentist’s reception connected to their patient records for improved speed, service and effectiveness.

To first use a VoIP phone, users need to ensure they have an account with the service provider and register their phone to it, which is usually a relatively quick process to allow for use of the phone straight away once connected. There are providers, such as https://www.idtexpress.com/, which supply wholesale AZ VoIP termination for companies and businesses.

Image Credit

External Make-up of VoIP Phones

In many instances, VoIP phones and desk phones will look incredibly similar. They often have the same alphanumeric keypad layout with the typical transfer, hold, voicemail, speakerphone and mute buttons.

One difference is that power adapters aren’t always required because VoIP phones often have the capacity of PoE (Power over Ethernet), avoiding additional cable clutter within an office.

VoIP Call Quality

Another important and beneficial difference is HD Voice capability, enabling twice the range of audio compared to traditional phones. For instance, quality of calls on the desk phone will be around 3400Hz, whereas with HD voice between two VoIP phones it will be around 7000Hz, resulting in a far higher quality of sound and voice.

Call Handling Capabilities

Standard desk phones will have a limited number of lines for switching between different calls, with each copper line being assigned to a specific phone number. When it comes to VoIP phones, the lines are instead assigned to an account, or SIP address, rather than a telephone number. Calls that are held, incoming and current can be selected via toggle buttons. Some VoIP phones are also capable of concurrent handling so that more than one call can be active.